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Privacy Policy

NRTH (“NRTH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

1. Introduction

NRTH (“NRTH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://nrthagency.com, use our services, interact with our advertising, or communicate with us.

This policy also applies to data processed through our digital tools, automation systems, advertising services, and integrations with third-party platforms such as social media networks and analytics providers.

Data controller:
NRTH
Email: hello@nrthagency.com

2. Information We Collect

We may collect the following categories of information:

  • Personal Information — information that can identify you directly, such as: name, email address, phone number, company name, billing information, and the content of communications when you contact us.
  • Usage Information — automatically collected data when you visit our website, including: IP address, browser type, device information, pages visited, time spent on pages, and referral sources.
  • Marketing and Advertising Data — when you interact with our ads or marketing campaigns we may collect: ad interaction data, campaign engagement, conversion data, and aggregated audience insights.
  • Client Data — if you use our services (such as marketing, automation, or advertising services), we may process information related to your campaigns, creatives, or uploaded content. Where we process personal data on behalf of a client, we act as a data processor and a data processing agreement (DPA) applies.

3. How We Use Your Information and Legal Bases

We only process personal data where we have a legal basis under the GDPR:

  • Providing and maintaining our services — Performance of a contract (Art. 6(1)(b))
  • Managing marketing and advertising campaigns for clients — Performance of a contract / legitimate interests (Art. 6(1)(b) and (f))
  • Improving website performance and user experience — Legitimate interests (Art. 6(1)(f))
  • Communicating with users and clients, customer support — Performance of a contract / legitimate interests
  • Analytics and advertising measurement via cookies or similar technologies — Consent (Art. 6(1)(a))
  • Direct marketing communications — Consent, or legitimate interests for existing clients
  • Preventing fraud or misuse — Legitimate interests (Art. 6(1)(f))
  • Complying with legal obligations (e.g. tax and accounting rules) — Legal obligation (Art. 6(1)(c))

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Advertising and Marketing Technologies

NRTH may use advertising technologies including:

  • Meta (Facebook/Instagram) advertising tools, including the Meta Pixel and Conversions API
  • Google advertising and analytics services (e.g. Google Ads, Google Analytics 4)
  • Tracking pixels, conversion APIs, and similar measurement technologies

These tools help us measure campaign performance and optimize advertising strategies. Data shared with these platforms is limited to what is necessary for advertising and analytics purposes. These platforms may act as independent controllers or joint controllers for certain processing; their own privacy policies apply to that processing.

These technologies are only activated after you have given consent via our cookie banner (see Section 5).

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Analyze traffic and behavior
  • Improve site functionality
  • Measure advertising performance

Non-essential cookies (analytics and advertising) are only placed after you give consent through our cookie banner, in line with the GDPR and the Dutch Telecommunications Act. You can change or withdraw your cookie preferences at any time via the cookie settings on our website, and you can additionally manage cookies through your browser settings.

6. Third-Party Services

We use trusted third-party providers to operate our services, including but not limited to:

  • Cloud hosting providers
  • Marketing and advertising platforms
  • Analytics services
  • Payment providers
  • Automation and AI tools

Where these providers process personal data on our behalf, they do so under a data processing agreement and are required to protect your information in accordance with the GDPR.

7. Data Storage and Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or destruction, misuse, and unauthorized alteration. While we strive to protect your information, no method of transmission over the internet is completely secure.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. As a guideline:

  • Contact and inquiry data: up to 2 years after the last contact
  • Client and contract data: for the duration of the agreement plus applicable statutory retention periods
  • Financial and invoicing records: 7 years (Dutch statutory retention obligation)
  • Analytics and advertising data: in accordance with the retention settings of the relevant platform, typically 14–26 months

When data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

Your information may be processed or stored in countries outside the European Economic Area (EEA), including the United States and the United Arab Emirates. Where this happens, we ensure appropriate safeguards are in place, such as an adequacy decision by the European Commission, the EU–US Data Privacy Framework (for certified US providers), or the European Commission’s Standard Contractual Clauses (SCCs), supplemented where necessary with additional measures.

10. Your Rights (GDPR)

If you are located in the EEA, you have the following rights under the GDPR:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing, including direct marketing
  • Right to withdraw consent at any time

You can exercise these rights by contacting us at hello@nrthagency.com. We will respond within one month. You also have the right to lodge a complaint with a supervisory authority; in the Netherlands this is the Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl).

11. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or our services. Updates will be published on this page with a revised “Last updated” date. For material changes, we will provide more prominent notice where appropriate.

13. Contact Information

If you have questions regarding this Privacy Policy or how your data is handled, please contact:

NRTH
Website: https://nrthagency.com
Email: hello@nrthagency.com

End of Privacy Policy